Donation Refund Policy
Charitable donations are generally intended to be final. This policy explains the limited circumstances in which we will investigate a return.
When to contact us
Contact info@atharhub.uk promptly if you believe a donation was made in error, duplicated, unauthorised, affected by fraud or involves another exceptional circumstance. Include the donor name, donor email, date, amount and transaction reference if available. Never email full card details, passwords or authentication codes.
Assessment
We consider the circumstances, restrictions on charitable funds, whether funds have been committed or spent, payment-provider information, fraud risk and any applicable legal right. We may request proportionate verification. A request is not a guarantee of refund, but nothing in this policy removes a right provided by law.
Approved returns
An approved refund is normally sent through Stripe to the original payment method. Provider processing and banking times are outside our control. We do not normally send a refund to a different person, account or payment channel.
Recurring donations
Cancelling monthly giving prevents future charges once processed; it is different from refunding donations already collected. Ask separately if an earlier charge was duplicated, unauthorised or otherwise requires review.
Records and concerns
We record the request, decision and transaction adjustment for accountability. If you disagree with how the request was handled, use our Complaints Policy.